FAQs

  • What is the duration of the virtual visit with Santa?
    • The visit will be approximately 10-12 mins in duration.
  • How many people can I have on the call?
    • You can invite other family members such as grandparents, uncles and aunts to join in on this magical moment. Everyone can enjoy Santa from the comfort of their own home. The visit is designed for 3 or fewer actual participants. If you have more than 3 children and want all to interact with Santa we strongly recommend adding additional visits.
  • Can I get a recording after my family experience?
    • With any virtual visit you will get a private video published to our private YouTube site that you can share with those you wish. Only those with your link will be able to see the video.
  • How personalized is the experience for my family?
    • The experience is as custom to your family as you decide.  You choose what to share with Santa when you fill out the booking form.  The more details you share the better job we can do to make your experience magical.
  • How long before my appointment time should I check-in?
    • You will receive a check-in link before your appointment by email.  Please arrive about 10 minutes prior to the appointment time to make sure everyone is ready.  Upon arrival you will be in the waiting room until Santa or one of the elves lets you in.
  • What do I do if something goes wrong with the technology?
    • In a small amount of visits (<5%) , there may be a connectivity issue that prevents your family from connecting with Santa.   Not to worry, we have your back!
    • In the unlikely event that you do not connect with Santa, please let the Elves know by emailing us at the address found on the About Santa page. Santa’s Elves will respond quickly to help you rebook your appointment.
  • If I have to cancel, will I get a refund?
    • Yes, if you cancel more than 24 hours before the scheduled visit. Just click on the cancel option and we will process a refund within 72 hours.
  • When will my keepsake video arrive, and what does it include?
    • Shortly after your visit we will email you a keepsake video of your live visit with Santa so you can easily share your new memories with your family and friends! You can expect it to arrive within 48 hours of completing your appointment. 
  • How is a virtual Santa visit different than an in-person visit at the mall?
    • It’s More Convenient: The days of piling kids into the mini-van to stand in long and crowded lines are over. You can now meet with Santa from the comfort and safety of home.
    • You’ll Get More Time with Santa:  The typical mall visit will set you back 2-3 hours while your child is rushed through their 30 second visit. With a Virtual Santa Visit, jolly Saint Nick is all yours for a full 12 minutes! Plenty of time for laughter, smiles, and priceless new memories.
    • It’s Personalized:  With the Virtual Santa Visit you’ll have the opportunity to share information about your child ahead of time such as their name, best friend, favorite TV show, what they want for Christmas etc… Santa will craft these details into a personalized experience that will surprise your child and leave them with a sense of awe.
    • It’s More Realistic: Your Virtual Santa Visit will be broadcast live from Santa’s cabin in the North Pole where he will be seen in front of a live fireplace. You’ll never have to answer questions such as, “What is Santa doing at the mall, shouldn’t he be in the North Pole?”
    • It’s Not Creepy: Your child will feel safe and you won’t have to ask them to sit on a complete stranger’s lap. You can now visit with Santa while wearing your favorite pajamas and sipping hot cocoa.
  • How many children can attend a virtual visit?
    • Live video conversations with Santa are designed to accommodate up to three children.  If you have more than three children, they can still participate, however we recommend purchasing a separate package to ensure Santa has enough time to deliver a personalized experience for each child.
    • Video messages from Santa are designed to accommodate one child to ensure a highly personalized message just for them.
    • You will have the option to share details about your child during the sign-up process (name, age, best friend, what they want for Christmas, and more!) and our experienced Santa’s will tailor a message just for them!
  • Do I have to install any apps or software to join my visit?
    • Nope! We’ve made it super simple for you to connect with Santa. Simply click the meeting link in your confirmation email and it will connect you directly to Santa through your web browser.  That’s it! We use Zoom technology that most people use every week.
    • All you need is a working webcam, microphone, and high-speed internet connection! We’ll take care of the rest.
  • What is your rebooking policy?
    • Santa understands that families are busy, especially around the holidays!  Our flexible rebooking policy allows you to reschedule your appointment one time with 48 hours notice.  Simply click the reschedule link in your confirmation email and select a new timeslot.
    • Please keep in mind that Santa is very popular and has limited timeslots.  Please reschedule as early as possible to ensure maximum availability. 
  • Can my baby or toddler visit with Santa? What about grown-ups?
    • Virtual Santa Visits are for everyone!  We invite children of all ages to participate in the magic of Santa, even the littlest ones.  Dress them up in an adorable holiday outfit and share your keepsake video with all your loved ones.  Consider it your new interactive Christmas card for the holiday season.
    • As for you grown-ups, we all need some comic relief and joy in our lives, especially as we get older! We invite you to treat your inner child with a special gift while re-living your favorite Christmas memories.
  • Can family members in other locations join my virtual visit?
    • Yes, but be aware that the more people that are on the call the more possibilities for problems will come up.  We’ve all seen examples of the screen freezing or someone not being muted when they should be.  Just be careful.  Send them the link you receive in the confirmation email.
    • We will be sure to send you keepsake video from your visit so you can easily share your precious new memories with your family and friends!